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C21 News
Welcome to the March edition of C21 News! Spring has sprung, the easter weekend is a (not so) distant memory and you've eaten all of your choccy eggs - so what's next?
Well, this month we have several new ArtsPass card holders on board, hopefully we've got a few ticket offers to catch your eye.
Read on to find out whats new in the world of marketing, box office and front of house...
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In March's C21 News!
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 Arches Theatre FestivalThe Arches Theatre Festival (ATF) returns next month with more international and local contemporary performance. The Festival runs from Tuesday 8 April – Saturday 19 April 2008. Find out more...
 New Brochure of EventsTramway's new brochure of events is available and can be mailed to you free of charge. The brochure contains information on all of their forthcoming visual art and performance events from March to July this year. To get your free copy call 0141 276 0950 or email info@tramway.org.
Staff Changes
Kerryn Hurley has bid a fond farewell to Scottish Dance Theatre and has taken up the position of Press Manager at Scottish Opera. We wish Kerryn all the best in her new role!
First Class Service in the 21st Century
More and more organisations are realising that providing first class customer service is critical to their survival. To support this, ICS is holding three conferences with the theme raising customer service standards for the 21st century focusing on raising customer service standards to meet customers needs. The Scottish conference takes place on the 22 April at RBS Gogarburn, Edinburgh. Inspirational case studies, best industry practice and influential speakers will provide fresh insights and practical strategies to help equip delegates with powerful information and ideas to meet todays challenges and exceed customer expectactions. Find out more….
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Excelling in Customer Care – Increase Sales Via Service
This one day course focuses on the realisation that through listening and communicating we all contribute individually to the success of our organisation and to the satisfaction of clients and colleagues externally and internally.
When: Tuesday 22 April 2008
Where: Glasgow Chamber of Commerce, 30 George Square, Glasgow
Time: All day
Cost: £190 plus VAT for members £250 plus VAT for non members
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 Do the write thingClichéd or clever, concise or clumpy? Communicating or creating confused customers? Heather Maitland, consultant and author, is taking her practical copywriting workshop to Edinburgh. She will help you to explore how you can communicate more effectively with audiences, visitors and participants, using written words.There will be loads of handy hints about the process of writing copy, plenty of opportunities to put them into practice. Focusing on the needs of marketers working for festivals and in performing arts and visual arts venues it will include an overview of research about how attenders and non-attenders respond to what we write. If you write copy and would like to get out of a rut, communicate more effectively and feel more confident - this is the workshop for you.
Where: Royal Lyceum Theatre, Edinburgh
When: Wednesday 23 April 2008
Time: 10am to 5pm
Cost: £129 + VAT AMA members or £185 + VAT non AMA members
 Statistically Speaking
The latest national survey of visitors’ attitudes and experiences in Scotland was published by VisitScotland last month and revealed the usual very high levels of visitor satisfaction (97%). Great news, as it’s a sign that in an increasingly competitive international marketplace, people who spend time with us here really enjoy it. However, when you look beneath the good headline stats, the findings are not quite so rosy. 40% of overseas visitors felt Scotland was poor or very poor value for money and 33% would not recommend our food. Although most of our visitors come from the UK, 13% of our compatriots still thought Scotland was poor value for money. So much of VFM is about perception that there are lots of ways to improve the perception of value without it costing providers very much apart, perhaps, from the effort to work out how. Issues of presentation, personal interactions, attention to detail, service around the product are all part of this. Some extra bells and whistles here and there may help but the key point is we’re selling experiences, not just product. Find out more…
Marvellous March for Glasgow’s spring festivals
March has been a busy month for Glasgow, with three of its most popular arts festivals drawing audiences to Scotland’s largest city. The Magners Glasgow International Comedy Festival, Aye Write! The Bank of Scotland Book Festival and the 16th French Film Festival UK all took place. Bailie Liz Cameron, Vice-Chair of Glasgow City Marketing Bureau, commented: "I’m absolutely delighted that the public is responding so positively to these wonderful festivals. 2007 was a great year for cultural events in Glasgow and this trio of impressive festivals, followed shortly afterwards by the Glasgow International Festival of Visual Contemporary Art in April, will help ensure that 2008 will also be a record breaking year!"
ArtsPass Offer
 What's on: Classic Bites Where: Glasgow Royal Concert Hall
When: Wednesday 2nd April 2008, 6pm
ArtsPass Offer: One free ticket per concert per named ArtsPass holder
Small bites from the big screen as the RSNO’s new Assistant Conductor, David Danzmayr, picks a mega bucket of his top film soundtracks, including music from blockbusters Indiana Jones and the Raiders of the Lost Ark, The Lord of the Rings: The Fellowship of the Ring, Star Wars, 633 Squadron, West Side Story and Jurassic Park. Find out more...
Quote ArtsPass Offer when booking by phone 0141 353 8000 or visit the Glasgow Royal Concert Hall's box office in person. Please note this offer is not available online and is subject to availability.
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 What's on: Dance on Screen
Where: CCA, Glasgow
When: Thursday 27th March 2008, 7:30pm
ArtsPass Offer: 2 for 1 tickets (£4/£2.50 originally)
CCA presents Dance on Screen, a new monthly film strand showcasing historical and contemporary dance works. The March Dance on Screen will show a programme of historical films that examine the relationship between dance movement and the camera. Looking at collaborations between dancers and experimental/avant garde filmmakers. Experimental filmmakers have always been interested in analogies between dance and film with the two disciplines informing and elaborating on each other. Following on from February’s launch night, showing Charles Atlas’ Hail the New Puritan, the March event will screen works by Maya Deren, Yvonne Rainer, Hillary Harris, Merce Cunningham, John Cage, Eliot Caplan, Anne Teresa De Keersmaeker and Peter Greenaway. Find out more...
Quote ArtsPass Offer when booking by phone 0141 352 4900 or visit the CCA box office in person. Please note this offer is not available online and is subject to availability.
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 What's on: Triptych Presents: Music for Minorities by Mikel RouseWhere: Glasgow Royal Concert Hall
When: Saturday 26th April 2008, 8pm
ArtsPass Offer: 2 for 1 tickets
The star of New York's Next Wave festival 2006 kicks off his 2008 tour of the UK and Ireland with Music for Minorities, a fascinating integration of film, music and performance. High art meets popular culture as the 80's Manhattan music and art scene are brought together in a fascinating way. A recorded soundscape of percussion and multiple guitars is the accompaniment to a live performance that incorporates stories, interviews and songs with synchronised video, as composer and performer Mikel Rouse brings his multimedia work to Glasgow. Music For Minorities reflects the trademark blues style of music from Louisiana and the Southern Delta. Rouse means "minorities" to imply the lack of individuality in the current offerings of corporate media, not to be confused with its social connotation.This assemblage film, music and performance offers another approach to story telling in the media age. Find out more...
Quote ArtsPass Offer when booking by phone 0141 353 8000 or visit the Glasgow Royal Concert Hall's box office in person. Please note this offer is not available online and is subject to availability (25 pairs of tickets).
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 ArtsPass - do you have yours?
Don't miss out on the latest ticket offers available exclusively to ArtsPass card holders and featured in C21 News. No one working in front of house, box office or marketing should be without one! Ask your line manager how you can sign up or contact Nina at GGA. Remember ticket offers are exclusive to ArtsPass card holders and sometimes limited - so don't be last, act fast!
Youth Music Forum Project Manager
Glasgow's Concert Halls
Closing date: 31st March 2008
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Admin Assistant
Toonspeak Young Peoples Theatre
Closing date: 11th April 2008
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Fundraising & Marketing Officer
The Tall Ship
Closing date: 11th April 2008
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Press & Marketing Officer
Dundee Contemporary Arts
Closing date: 11th April 2008
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Don't forget, C21 News is for you, about you and written by you! We want to hear what you've got to say about what's going on with you and your colleagues at your venue or organisation. Have you taken advantage of your ArtsPass yet - what did you think of what you saw? What training have you attended recently and how useful did you find it? We'd welcome your reviews, comments and recommendations to feature in the next edition of C21 News.
Please send your contributions to Nina at GGA.
Until next time - best wishes
Nina
Glasgow Grows Audiences (GGA)
Suite 1/1
6 Dixon Street
Glasgow G1 4AX
Registered as a Company in Scotland: SC270865
Registered Scottish Charity: SC035796 | |
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