C21 News October 2007 Issue 11 |
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Welcome to the October edition of C21 News!
This month we let you do the talking! Read on to get the inside scoop from Sara Harrison, NYOS' new Marketing Coordinator, who talks about the challenges ahead for her; Jade Graham, Front of House Manager at Tramway, feeds back on a recent training day and tourism guide writer Gilbert Summers goes the 'extra mile' for us...
This month's C21 News features...
C21 News - keeping Front of House, Box Office and Marketing staff up to date!
Project Ability
 Project Ability has a wide range of events taking place throughout October. Their current International 'Open' Art Exhibition explores the theme of mental health and wellbeing and features highly personal and diverse artwork by over 40 artists from the UK, Europe and North America. The exhibition runs until the 23rd October. Project Ability has also recently announced that their Christmas cards and calendars are now on sale. View this year's cards...
Top acts help SECC rock to £2.1m profit
The Scottish Exhibition and Conference Centre generated a pre-tax profit of £2.1 million – almost £1m more than the previous year. The venue has hosted a total of 233 concerts, conferences and other events over the last year, with the bulk of the extra revenue coming from the tens of thousands of music fans who flocked to the riverside complex for sell out concerts. Profits were also boosted by major events which saw delegates jetting in to Glasgow from around the world.
The Great Table Giveaway
GGA currently has two rectangular catering style tables up for grabs. This is a once in a lifetime opportunity, so if anyone out there would like to give them a good home, please email kirsty@gga4arts.co.uk
NYOS
We would like to extend a warm welcome to Sara Harrison who has joined NYOS as Marketing Coordinator. Sara's role involves working closely with host venues to set up box office, designing promotional materials, press relations and all the usual marketing tasks that we all know and love! Sara gives us a bit of background information on herself and her new role...
"I'd really like to think a little bit more strategically about the future of NYOS - especially as we have a new Chief Executive - however finding the time looks like it is going to be difficult - I was thrown in at the deep end with only a couple of weeks before my first concert - NYOS Futures in collaboration with the BBC Scottish Symphony Orchestra at Glasgow City Halls on 14 October (plug!). It's very interesting for me, as I am new to the world of classical music, having come from more of a visual arts/cross art form background - my first job in arts marketing was for Forma Arts and Media - an art and new media producers based in Newcastle and producing arts events/exhibitions and cross artform performances worldwide but I'm looking forward to all the challenges that come with a new role!"
We wish Sara all the best of luck in her new position!
Part Time Team Leaders
Glasgow Theatres Limited is in need of part time team leaders to assist the Customer Services Managers/ Theatre Manager in managing and developing the day to day operation of the Front of House area at the King's Theatre. Salary to be discussed upon application. For further information and an application pack email ailsasibbonsnasir@ambassadors.com or phone 0141 332 3321.
Deadline for applications: 15th October 2007
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Marketing & Press Manager
Scottish Chamber Orchestra is looking for an enthusiastic press and/or marketing professional to take up a key role within the Orchestra's busy Marketing department for nine months, covering maternity leave. For further information and an application pack contact Catherine Wilson on 0131 478 8333 or email catherine.wilson@sco.org.uk
Deadline for applications: 2nd November 2007
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Retail Manager
House for an Art Lover, a contemporary cultural attraction and private dining venue, wishes to recruit a highly motivated individual to manage the successful Art Lovers’ Shop. To apply send a CV to Dorothy Johnston, House for an Art Lover, Bellahouston Park, 10 Dumbreck Road, Glasgow, G41 5BW or email djohnston@houseofanartlover.co.uk
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To keep up-to-date with current job opportunities in the arts visit
Training Events/Opportunities
Telephone Techniques and Reception Skills
GO Training is running an introductory course on Telephone Techniques and Reception Skills suitable for those who regularly communicate with customers either face to face or on the telephone. The programme aims to show how to create the right image for your company, understand the importance of effective communication, prepare to receive callers and visitors with confidence and develop a strategy for handling difficult customers. The course costs £220 and takes place on 21st November at GO Training, George House, 26 North Hanover Street, Glasgow, G1 2AD. To book call 0845 602 1249 or email info@go.uk.com
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ADUK
Training notes for three of the ADUK ‘Dazzled by Data” workshops - Buried Treasure, Panning for Gold and Diving for Pearls are now available online. These notes are useful for both those who attended the workshops and those who were unable to make them. They can all be found on the AMA website.
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ACVMS
The Association of Cultural Venue Managers (ACVMS) held their annual free training day on Thursday 20th September. This was a great opportunity to meet and exchange ideas with other front line staff working throughout Scottish theatre. Jade Graham, Front of House Manager, Tramway, gave C21 some feedback...
"The training day covered fire safety and regulations as well as current licensing law changes and how they will affect front line staff. We also had an inspirational session held by GGA’s Julie Tait on Customer Care. Our keynote speakers from the Nottingham Playhouse passed on some invaluable tips to Box Office and Front of House staff on caring for the public at every point of a trip to the theatre. Two of their management team talked us through the venues customer service strategy and how its implementation led to them winning the 2007 Most Welcoming Theatre award."
Many Scottish venues are already members of ACVMS, if you are not a member and would like to join, or just find out more about what they do please email jade.graham@csglasgow.org or telephone 0141 422 2023.
Be Bowled Over at the GGA AGM!
Join us for an evening of interesting facts, stimulating discussion and…bowling?! Each year the AGM is a vital touchstone in your governance of GGA. A quorum is essential to ratify the organisation and we hope we can count on your attendance this year. Confirmation of the venue will follow in due course, together with the formal notification/documentation – the date has been rescheduled to Tuesday 27th November. We would be delighted if you would join us after the AGM, as a thank you for your valued support (and because it will almost be Christmas!), at GGA’s Seasonal Superbowl. Scheduled to take place at an as yet undisclosed location, there will be prizes and festive frolics a-plenty. So leave your high heels and brogues at the door and join us for some merriment!
Edinburgh and Glasgow in top five UK tourism cities
Edinburgh and Glasgow have been named among the UK’s top five tourist destinations for the third year in a row in a survey by one of the worlds most exclusive travel magazines. The capital was voted second while Glasgow made it into fourth place in this year’s Conde Nast Traveller survey.
Conferences & Events Fuel Hotel Boom
2,400 new hotel rooms are planned for Glasgow in the next four years to meet demands from the city's booming conference, events and leisure travel markets. The news was released by Glasgow City Marketing Bureau (GCMB) as it unveiled a new advertising creative highlighting the increasing range of hotel accommodation available and how the city is easier to get to than ever before as new flight routes open up. Carrying the strapline "arriving now", the city's glossy new adverts show successful travellers flying over Glasgow city centre and pictured outside of a luxury hotel.
Do Scotland’s tourism, leisure and arts venues give good service? The people at www.extramilescotland.co.uk decided to find out. They created a website that acts as a platform so that users could record their positive experiences. Gilbert Summers kindly agreed to give C21 News the inside scoop…
“It’s the easiest thing in the world to moan about poor service. The Scots can be a bit negative. We talk ourselves down. But it's not that hard to find businesses and venues going the extra mile. Admittedly, the results so far suggest that businesses in rural areas seem to be delivering that extra bit of service – but we reckon the website provides a platform of opportunity for city venues that do that bit extra for their customers."
"Extra Mile Scotland thinks that it’s the first impression that makes the customer feel good about a place. Orientation is crucial. Nobody likes to enter a new place and stand around unsure of where to go. Take the issue of picking up pre-ordered tickets at an arts venue you’ve never been too before. Which queue to join? Are there informative notices to help? Are there easily identifiable, friendly and approachable staff to orientate the new customer? Get it right and you’ve got a great start to a new relationship and a good chance of creating a regular customer."
"Interaction and engagement are buzz-words in the tourism industry. They refer to the fact that customers (home-grown or otherwise) like to be acknowledged and feel that their needs are important. That’s why, for example, there’s an extra mile on the website acknowledging the fact that a waitress, while clearing plates away, asked the customers what they were doing that evening and did they know there was a great concert on locally. She didn’t have to say anything, but instead took the trouble to engage. And she recommended a local arts venue as well. Right away, there‘s a thought for arts venues. Do the staff at the hotels and B&B's in the vicinity know your programme? Would the concierge recommend you?"
Latest ticket offers available to ArtsPass card holders...
What's on: Kremerata Baltica
Where: City Halls, Glasgow
When: Wednesday 17th October 2007
ArtsPass Offer: 2 for 1 tickets (normally £12 - £20)
The Kremerata Baltica provide a unique start to an international season. Well-respected Latvian violinist Gidon Kremer conducts his Grammy award-winning orchestra of young people, from three neighbouring countries, on their first visit to Glasgow. As an artist with great vision and ambition, Kremer quickly recognised the orchestra's potential after establishing it in 1997. He has been able to transform it into a realisation of his belief that music can overcome all barriers of language and culture. Gidon Kremer has championed the work of contemporary composers and the programme includes a new piece by Arvo Part. Passacaglia for violin, vibraphone and strings was dedicated by Part to Kremer as a birthday present this year.
"Mr Kremer, leading his fine young ensemble of players, remains one of the truly interesting musicians among us today" - The New York Times
Find out more...
Quote ArtsPass Offer when booking by phone 0141 353 8000 or visit the box office in person. Please note this offer is not available online and is subject to availability.
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 What's on: Bajofondo Tango ClubWhere: Glasgow Royal Concert Hall
When: Monday 22 October 2007 @ 8pm
ArtsPass Offer: 2 for 1 tickets
Bajofondo Tango Club is a South American music band consisting of seven musicians from Argentina and Uruguay. The band is led by Gustavo Santaolalla, double Oscar winning composer of the Babel and Brokeback Mountain soundtracks, and brings tango music into the 21st century. The band, which prefers to refer to itself as a "collective of composers, singers and artists", has a characteristic style that can be considered as an innovative form of DNB, chill out and trip-hop. Find out more...
Quote ArtsPass Offer when booking by phone on 0141 353 8000. Please note this offer is not available online and is subject to availability (25 pairs of tickets are available).
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