C21 News June 2007 Issue 8 |
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Summer is here - and so is the latest edition of C21 News, packed with lots of new ArtsPass offers. Whilst we wait for the sun to come out, why not take up the chance to try out something new or somewhere different. Have your jazz hands at the ready to listen and learn at the Glasgow Jazz Festival; prepare to sit on the edge of your seat for some theatrical mystery and suspense; or simply sit back and relax to the many and varied sounds on offer from the RSNO.
There's loads to try, so reach for your ArtsPass and read on to find out more -together with news, views, training events and job opportunities across the world of Front of House, Box Office and Marketing in arts venues and organisations throughout Glasgow and beyond - enjoy!
This month's C21 News features...
The Bridge wins top architecture awards
The Bridge Arts Centre in Easterhouse (alongside 2 other Scottish buildings) has won the Royal Institute of British Architects (RIBA) Award. The Awards are run in Scotland by the RIBA's sister organisation, the Royal Incorporation of Architects in Scotland (RIAS). The project was particularly commended by the jury for its commitment to access issues and a holistic approach to the briefing and commissioning process. They admired its ability to "lift the spirit of all who engage with it". The jury summed up their impressions by describing The Bridge as an example of "urban regeneration at its most powerful". The Bridge will now go forward to the next round of Awards, the RIBA National Awards, the winners will be announced at the end of June 07. In addition to the RIBA award, the architects who designed The Bridge, Gareth Hoskins Architects, took home 2 awards for The Bridge from the recent Scottish Design Awards. Jackie Shearer, Arts Manager, Platform at The Bridge said: "It's amazing how communities really can be uplifted by inspirational design and architecture. In its first few months, The Bridge has attracted over 250,000 visitors who engage in all sorts of things - from library visits and swimming to dance classes, concerts and theatre performances. The Bridge, in a short time, has already proven its place within the community and we're looking forward to bigger and more dynamic things in the future."
Kelvingrove wins Scottish Icon
The newly revamped Kelvingrove Art Gallery and Museum, which recently welcomed its three millionth visitor, has been named Best Indoor Attraction at the national Icons of Scotland awards. Glasgow also came out on top as Scotland's Best City and Scotland's Best Retail Experience, with the city's Princes Square emporium winning the award for Best Shopping Centre.
Jobs Board
Front of House Manager
Situated in the heart of Glasgow's Merchant City, the Tron Theatre seeks to appoint a full-time Front of House Manager. A job description and application form are available to download. For more information call 0141 552 3748. Completed forms should be returned to admin@tron.co.uk or posted to: Anne McCluskey, General Manager, Tron Theatre, Glasgow G1 5HB.
Deadline for applications: 6 July 2007 (5pm)
Interviews w/c 16 July 2007
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International Marketing Officer
Magners Glasgow International Comedy Festival is seeking to recruit an International Marketing Officer - salary c£22k. For further details, contact Sarah Watson on 0141 552 2070 or email sarah@glasgowcomedyfestival.com.
Deadline for applications: 6 July 2007
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Front of House Stewards (casual pool)
Greater Easterhouse Arts Company is looking for Front of House Stewards to work in a thriving multi-arts centre staging theatre, dance, music, visual arts and development activity. Visit platform-online for further details and application form.
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Training Events/Opportunities
maybe tomorrow...
"Fantastic. Was very sorry to miss this conference but thank you for this quick and clever insight."
If you attended the recent GGA conference at City Halls, have a look at some reminders and feedback from the day. If you couldn't make it, see what you missed!
...extending your reach, revenue and reputation
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Scottish Enterprise New Tourism Management Development Programme
"I was very much inspired and am dying to get back...to see what we can come up with" - Delegate at the March 2007 Scottish Enterprise Customer Service Conference, where speakers included Marcus Horley, of the Tate Modern London, who revealed how flexible work rotas and offering staff additional responsibilities kept a happy team looking after appreciative customers.
As Scottish Enterprise prepares to launch the 2007/8 programme, what did other delegates think of the 2006/7 programme? Was it relevant/useful? Find out more about what was on offer and what attendees thought by checking out the event summaries, presentations and reviews.
Three National Conferences. Two Executive Seminars. One Learning Journey. Plus expert-led Masterclasses, Business Insights and dozens of local courses and partner events. The countdown to the new 2007/8 tourism training and events programme from Scottish Enterprise is on. Highlights will include a Sustainable Tourism Conference in September and the ever-popular Customer Service Conference next Spring. To make sure you don’t miss out, register for the 2007/8 training brochure now.
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Listening to the Voice of the Customer
There are innumerable books by all sorts of business gurus on this topic. Here’s one to get you started: Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program by Dr Jon Anton, Ichor Business Books. Available from Amazon.
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Coaching Tip from Lynne O'Neil: Hit Your Happy Buttons
Do you know what makes you feel good? Do you practice it every day?
If you find yourself saying to yourself or others 'I feel tired/stressed/bored/ down'... then think of what will make you feel happy/excited/ good... and do it! Get out of your chair, make the call, just do it. What do you need? Take some time today and think about what you absolutely need and figure out how you will give yourself it. Start right now.
Human beings are learning machines, but need to practice feeling good. So trick your mind into feeling good - put on some up music, dance, smile. Our brain pays attention to cues from the rest of our body to determine our moods and emotions, like a switch, smiling can actually change your mood.
Industry News
Black Watch to invade US with national theatre group
The National Theatre of Scotland is to tour abroad for the first time, playing Broadway in New York and Los Angeles. NTS is to take the award-winning Black Watch and its family show Wolves in the Walls to the US. The tour marks a new stage in the development of NTS. Artistic Director, Vicky Featherstone, said it is now ready to perform one of its prime roles, as a cultural ambassador for Scottish theatre abroad. The tour is backed by £195,000 from the Scottish Executive and Culture Minister, Linda Fabiani, said it would "attract new audiences to Scottish cultural life". Ahead of the US tour, Black Watch will be performed as part of the opening celebrations of the Scottish Parliament at the end of June. Find out more...
Remaining in the news, NTS's Black Watch has already won a clutch of awards, including the South Bank Show Award for Theatre, a Scotsman Fringe First and a Herald Angel. Now it has more trophies for the cabinet winning in four categories at this year's Critics Awards for Theatre in Scotland (CATS). The play won Best Ensemble, Best Production and Best Technical. John Tiffany was awarded Best Director. Black Watch, written by Gregory Burke, is based on interviews conducted with former members of the famous Scottish regiment. It opened at last year's Edinburgh Festival Fringe to universal acclaim and has been described as the defining play of the Iraq war. The acclaimed theatre production Black Watch has also been filmed by the BBC and will be broadcast alongside a documentary about the show. The production was filmed by the BBC during its recent run in Dingwall and is due to go out later this year.
Other award winners at the recent CATS, held at Pitlochry Festival Theatre, included Meg Fraser who won Best Actress as Martha Meirer in the Citizens' production, Tom Fool.
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Scottish festival for Highlands & Islands announced
A new theatre and arts festival and forum, Dràma Na h-Alba (translated from Gaelic as 'the drama of Scotland'), is to be held biennially in the Scottish Highlands and Islands. The first event, DNA2007, is to take place this October in Inverness. Translated from the Gaelic as the drama of Scotland, Dràma Na h-Alba has been announced by the chair of the Highlands and Islands Theatre Network, Ian Brown, chair of the Highlands and Islands Theatre Network said: “Dràma Na h-Alba is an example of strength of theatre provision in the Highlands and Islands. I think many people would be surprised to learn that 26 different organisations go to make up the Highlands and Islands Theatre Network, which is behind the festival.” This autumn’s festival is not only a celebration of the region’s theatre, but it also gives its theatre practitioners a forum to meet with those from Sweden, Ireland, North America and other parts of the United Kingdom. Brown points out that the link with Sweden is particularly strong, with Inverness being as close to Stockholm as it is to London. A provisional programme of more than 60 performances, workshops and networking events will take place in venues in and around Inverness between October 18 and 22. Read more...
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Are you sitting comfortably?
Some say that they key determinant of quality customer service, after recruiting the right staff, is to make sure they are comfortable and able to relate properly to the customers. Find out more about the ergonomics of the box office...
Festival goers go green
Visitors to some of Scotland’s biggest festivals are being encouraged to go green this summer by planning their trip using the country’s first ever interactive tourism e-brochure. VisitScotland’s new Events and Festivals online brochure is being sent to over one and a half million potential festival goers around the UK and has the potential to reach an audience closer to two million. The high tech move will save enough paper to cover the length of the entire UK coastline which is over 17,500* kilometres long. 40 percent of all visitors to the UK take in a festival during a short break. Scotland’s festival scene is second to none and the new e-brochure showcases the best of the fests including the Edinburgh International and Fringe Festivals, the Outsider, Connect, the Hebridean Celtic Festival and Piping Live. VisitScotland’s Product Manager for Culture, Yvette Kerr, said: “We know that more and more visitors are turning to the internet when it comes to planning a trip to Scotland and we need to respond to their changing needs. By using the latest technology we can reach millions of potential visitors in a fast, effective and environmentally friendly way to show them that Scotland’s a must visit, must return festival destination.”
For more information, visit the e-brochure for yourself at www.visitscotland.com/eventsandfestivals. Visitors to the site can enter a competition to win a money can’t buy prize to the Edinburgh festivals.
* Figures from Ordnance Survey website
Scottish tourism statistics 2006
Tourism statistics for 2006 show strong growth in the volume and value of international tourism to Scotland. Scotland has also maintained its share of the domestic tourism market in a challenging year, which has seen the number of UK visitors holidaying at home decrease across the UK. Building on dramatic growth over the last few years,
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the revenue from international tourism to Scotland increased by 17 per cent to £1.4 billion in 2006
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the number of international visitors also increased by 12 per cent to 2.7 million
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the number of visitors to Scottish visitor attractions increased by 6 per cent in 2006
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occupancy levels remained steady, with hotel room occupancy remaining at 63 per cent for the second year
Spanish fans give city hotels a record month
Latest figures show Glasgow hotels’ average occupancy rate peaked at 84% during May 07, as 27,000 Spaniards jetted in for the Uefa Cup Final at Hampden. Two major conferences also boosted the hotel industry’s performance, ensuring the biggest rise since records began seven years ago.
Changing worlds & global markets – the implication for Scottish Tourism
The growth in the economic power of Eastern countries including China, India and Turkey will have a significant impact on Scotland and its tourism industry over the coming years. The Future Foundation forecasts that international arrivals to Scotland from these emerging markets will grow at twice the pace of mature markets. This will bring opportunities for tourism businesses as well as driving a need for more tour guides with specialist language skills and increasing demand for translated audio tours of visitor attractions. The growing middle class in these emerging markets will drive demand for luxury breaks in Scotland, with opportunities for accommodation providers, retailers and activity operators.
 A granny attending her granddaughter's seventh birthday party was delighted when the little one announced that she and her brother had rehearsed a little duet that they were going to perform for the guests. "How wonderful and old-fashioned," thought granny. She was brought swiftly back to the present, though, when her granddaughter then announced: "Before we start, ladies and gentlemen, could you please make sure that all mobile phones are switched off. Thank you."
Latest ticket offers available to ArtsPass card holders...
What's on: RSNO June Concerts
Where: The Glasgow Royal Concert Hall
When: Fri 22 - Sat 30 June 2007
ArtsPass Offer: £5 tickets to all concerts, except Last Night (£7.50 standing only)
Summer's here and it's time to celebrate with the RSNO's June Concerts! There's something for everyone and at £5 at ticket for ArtsPass card holders, why not go for it! For full details on all of the concerts, visit www.rsno.org.uk.
Quote ArtsPass Offer when booking by phone on 0141 353 8000 or in person at The Glasgow Royal Concert Hall Box Office, 2 Sauchiehall Street, Glasgow G2 3NY.
Highlights include:
RACH-FEST!
Friday 22 June: 7.30pm/Saturday 23 June: 7.30pm/Sunday 24 June: 3pm
Britain’s leading concert pianist Stephen Hough joins the RSNO to perform a trio of Rachmaninov masterworks across one exhilarating and unmissable three-concert weekend. Find out more…
The Magic of Gilbert & Sullivan
Wednesday 27 June: 7.30pm
The RSNO has teamed up with a leading line up of guest soloists, the RSNO Chorus and conductor Anthony Inglis to bring you a sparkling evening of song in the company of some of operetta’s favourite characters. Enjoy show-stopping tunes from The Mikado, Iolanthe, The Gondoliers, The Yeomen of the Guard – and then sail off to the Cornish coast for an abridged concert performance of The Pirates of Penzance. Find out more…
Thursday 28 June: 7.30pm
Join the Orchestra for a relaxing selection of summer classics, including Rodrigo’s passionate Concierto de Aranjuez performed by sensational guitarist Xue Fei Yang, Mendelssohn’s Overture to A Midsummer Night’s Dream, Rimsky-Korsakov’s Flight of the Bumble Bee, and much more! Find out more…
The RSNO Big Band Meets Peter Grant
Friday 29 June: 7.30pm
Orchestral musicians by day, Scotland’s Kings of Swing by night, the RSNO Big Band is delighted to unite with the extraordinary Peter Grant (as seen on the Michael Parkinson show) for this special one-off toe-tapping event. You won’t want to miss this night of infectious melodies and swinging grooves. Find out more…
Saturday 30 June: 7.30pm
Scotland’s musical party of the year is back! The RSNO’s Scottish Last Night of the Proms returns with special guest Scottish Tenor Nicky Spence, the award-winning ScottishPower Pipe Band and the RSNO Chorus. Jam-packed with classics, anthems and all of your favourite Last Night encores including Highland Cathedral, Phil Cunningham’s Cathcart, Eightsome Reels and Flower of Scotland you won’t want to miss this fantastic night out! Find out more…
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 What's on: DeadlockWhere: Theatre Royal, Glasgow
When: Tue 26 & Thur 28 June 2007 @ 7.30pm
ArtsPass Offer: 2 for 1 tickets
(tickets normally £10-£20 each)
Revenge isn't always served cold.
Robert Marlowe has everything - wealth, wit, success, a beautiful wife and an office at Westminster. But all is not what it seems and when crossed, his actions prove as merciless as his tongue, as he takes us on an absorbing, edge of your seat journey with deadly consequences. Starring Simon Ward (Young Winston, All Creatures Great and Small, Judge John Deed), Karen Drury (Brookside) and Richard Driscoll (Eastenders). From the same producer of hits Arsenic and Old Lace and Framed, this darkly funny play guarantees an explosive evening of mystery and suspense, right up until the final horrifying climax. Find out more...
Quote ArtsPass 2 for 1 Offer when booking by phone on 0870 060 6647 (booking fee applies) or in person at the King's or Theatre Royal Box Office counters. Offer not available online. Suitable for ages 16+.
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 What's on: Jazz Glasgow Summer School 2007Where: City Halls, Glasgow
When: Fri 29 June - Tue 3 July 2007
(for 5 days, 10am - 4.15pm)
ArtsPass Offer: £50 off (limited to 3 places)
(full course cost: £250 Adults; £150 Concessions)
This intensive course will include classes in ensemble playing, ear training and theory. Course Director, Paul Towndrow, will lead a team comprising some of Scotland's most experienced professional jazz musicians and educators. The course is open to all instrumentalists and previous experience of jazz is not essential. You should be around Grade 5 or above on your chosen instrument, and you will be placed classes that will best reflect your abilities. Participants will be able to attend selected Jazz Festival performances free of charge at the Old Fruitmarket during the Summer School weekend (subject to availability). For more infomration visit www.jazzglasgow.com, where application forms can be downloaded.
Quote ArtsPass Summer School Offer when booking by phone on 0141 353 8000 or visit the Box Office at City Halls, Candleriggs.
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 What's on: Dennis RollinsWhere: Platform
(The Bridge, 1000 Westerhouse Rd, Glasgow)
When: Fri 29 June 2007 @ 7.30pm
ArtsPass Offer: £4 tickets (50 available)
Award-winning musician and composer Dennis Rollins explores the history of music of African origin in Griots t' Garage. Dennis demonstrates a unique and exciting approach to the under-rated trombone proving that it can be an exciting front-line instrument. His high energy, groove-based funky dance music with jazz overtones, appeals to audiences of all ages. He has played with Dionne Warwick, Jamiroquai, Cypress Hill, Brand New Heavies, Blur, Tom Jones, Courtney Pine, Sting, Gorillaz and appeared on Top of the Pops and the Jools Holland’s show. Find out more...
Quote ArtsPass Offer for Dennis Rollins gig when booking by phone on 0141 276 9696 (opt 1).
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What's on: Billy Jenkins & The Scottish Blues Collective
Where: Platform
(The Bridge, 1000 Westerhouse Rd, Glasgow)
When: Sat 30 June 2007 @ 7.30pm
ArtsPass Offer: £4 tickets (50 available)
'If anyone doubts the blues still has fierce life in it, this will be the place to put the record straight.' The Guardian
Billy Jenkins is one of the UK's most creative and original musicians. As a band-leader, composer, teacher and guitarist, Jenkins is now in his fifth decade of music making. For this World Premiere he is joined by a band that includes alto saxophonist Laura Macdonald, drummer Tom Bancroft and other upbeat downbeat lowlife from 'Kidsamonium'. SE London guitarist Billy Jenkins presents a foot tapping, fun and thought provoking evening of blues tales and inner suburban strife - mixing deep blues and laugh out loud spontaneity in equal measures. Find out more...
Quote ArtsPass Offer for Billy Jenkins gig when booking by phone on 0141 276 9696 (opt 1).
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What's on: The Heights
Where: The Arches
When: Thur 12 & Fri 13 July 2007 @ 7.30pm
ArtsPass Offer: 1 complimentary ticket + programme
(10 tickets available per night)
The Heights is a work of extreme storytelling inspired by Emily Bronte's novel Wuthering Heights, exploring the idea that the metropolis represents to the modern imagination what the wild Yorkshire moors did to the 10th century: a site of alienation, unrequited love and lost souls wandering alone at night. Find out more...
Quote ArtsPass Offer when booking in person at The Arches Box Office, 253 Argyle St, Glasgow.
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What's on: Ozomatli
Where: The Arches
When: Mon 16 July 2007 @ 7.00pm
ArtsPass Offer: 2 for 1 tickets
Grammy Award winners brewing Latin salsa, urban hip-hop and jazz-funk play from their latest album, Don't Mess With The Dragon. Los Angeles band Ozomatli always brings an artful touch to its mix of funk, rock, hip-hop, traditional Latin forms, Asian instrumentation and more. Find out more...
Quote ArtsPass Offer when booking in person at The Arches Box Office, 253 Argyle St, Glasgow. Age restriction: 18+
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Don't miss out on the latest ticket offers featured in C21 News and available exclusively to ArtsPass cardholders. No one working in front of house, box office or marketing should be without one! If you don't have a card yet, ask your supervisor how you can sign up or contact Kirsty at GGA. Remember ArtsPass ticket offers are sometimes limited - so don't be last, act fast!
Glasgow among world’s dearest cities
Did you know, Glasgow is the 36th most expensive place to live in the world, with a higher cost of living than Frankfurt, Los Angeles, Brussels and Abu Dhabi, according to a recent survey? Last year, the city was in 60th place. Analysing the cost of 200 items including housing, transport, food, clothing, household goods and entertainment, the findings are used by some of the world’s leading multinational companies when considering where to set up offices.
Don't forget, C21 News is for you, about you and written by you!
We want to hear what you've got to say about what's going on with you and your colleagues at your venue or organisation. Have you taken advantage of your ArtsPass yet - what did you think of what you saw? What training have you attended recently and how useful did you find it? We'd welcome your reviews, comments and recommendations to feature in the next edition of C21 News.
Please send your contributions to Kirsty at GGA.
Until next time - best wishes
Kirsty
Kirsty McKenzie
Finance & Administration Manager
Glasgow Grows Audiences (GGA)
Suite 1/1
6 Dixon Street
Glasgow G1 4AX
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