C21 News              May 2007   Issue 7


Back so soon - it's the latest edition of C21 News! 
Wondering what to do in June - why not take advantage of an ArtsPass offer to try out something, or somewhere, different? 
"The ArtsPass has been great for me. I got half price on The Patriot at the Tron, which was very good. The monthly email newsletter we get is good as well, with lots of useful info and news."
"I've not taken advantage of any of the offers yet, but I like getting their emails"
Read on to find out more of what's on offer, together with news, views, training events and job opportunities across the world of Front of House, Box Office and Marketing in arts venues and organisations throughout Glasgow and beyond. Even better, why not send us your views, comments or top tips!

This month's C21 News features... 
Staff News                                          Venue News
Jobs Board                                         Training Events/Opportunities          
Industry News                                     Talking Tourism
West End knowledge...                       Latest ticket offers

Staff News
New team member
The Tron is thrilled to have a new member of its Marketing team - HURRAH! Douglas Martin joins as the new Press & Marketing Officer. Douglas previously worked for the BBC SSO.

Venue News 
Meet a new Giant among equals
Hosted by BBC Radio Scotland's Janice Forsyth, Monday 7 May saw the official opening of Giant's new workspace in the Saltmarket, near Glasgow's Merchant City, amongst a growing community of galleries and other arts organisations. Giant has been producing creative adventures since 1989 when it was set up to deliver the Children and Young People's events as part of Glasgow 1990 City of Culture. For the first time the new space will provide a proper base for Giant to provide children of all abilities with creative workshops and exhibitions. The base will also be used to provide training and as a hub for the development of inclusive arts practice.
SECC gig 'n' go bus services
Music fans now have a quick and easy way of getting to and from the SECC. Bus group First is offering Gig 'n' Go buses to end parking worries for concert-goers. Services will leave Buchanan Bus Station an hour before the start of concerts and return at the end of the night for £1.50 each way. Log on for fare, timetable and route information.
Hunterian’s jumbo-size makeover
An imposing elephant’s skeleton will welcome visitors to Scotland ’s oldest museum when it reopens in just two days after a massive makeover. Visitors to the Hunterian Museum at Glasgow University will come face to face with the new star attraction on a special platform in the entrance. The Hunterian Museum , which is free, will open Monday to Saturday, 9.30am to 5pm.
Did you know...
  •  the treasures were brought originally to Glasgow by East Kilbride-born William Hunter, one of the key figures of Scottish enlightenment
  • amongst the museum's exhibits are Robert the Bruce’s toe bone!
  • the museum has the finest collection of Roman artefacts in the west of Scotland and the largest collection of fossils in the UK   

Jobs Board 
Sales Co-ordinator
Glasgow Science Centre is currently seeking to appoint a Sales Co-ordinator to assist and support the Corporate Hospitality Manager and Sales Account Manager in achieving operational and sales objectives. You will service and deliver the corporate hospitality and revenue generating sales activities efficiently and professionally in order that customers receive the highest possible standards of care and Glasgow Science Centre develops a profitable events business. Are you a committed and driven individual who will respond to the mission and vision of the Centre - and a creative thinker with a flexible approach to sales and events? If so, and you are interested in finding out more, contact Judy Rae on 0141 420 5010 (ext 238) for further information and an initial chat.

Deadline for applications: 8 June 2007 
Marketing Officer
To support a very busy Marketing and Press Department, Scottish Ballet is seeking a Marketing Officer whose commitment and enthusiasm matches the artistic flair of the Company. Applicants should be hardworking and dedicated individuals, possessing excellent communication and organisational skills. Previous experience of working in a professional capacity in marketing is essential, preferably gained within an arts or entertainment organisation. Knowledge of website and merchandising management is preferable but not essential. Salary Grade 3: £17,839 - £21,384. For a job description, please visit our website at www.scottishballet.co.uk or contact Jennifer Clapp on 0141 331 2931 or email jennifer.clapp@scottishballet.co.uk.
Deadline for applications: 1 June 2007 (10am)
Interviews will be held 7 June 2007
Front of House Stewards (casual pool)
Greater Easterhouse Arts Company is looking for Front of House Stewards to work in a thriving multi-arts centre staging theatre, dance, music, visual arts and development activity. Visit platform-online for further details and application form.
Marketing Co-ordinator
The National Youth Orchestra of Scotland (NYOS) is seeking a Marketing Co-ordinator. Candidates should preferably possess a marketing qualification and experience in marketing.  An interest in the performing arts, the ability to work within a busy team and to handle a large variety of responsibilities are essential. Salary range £16,000 - £18,000. Applications to be sent to:
The Administrator, NYOS, 13 Somerset Place, Glasgow, G3 7JT. For f
urther information: T. 0141 332 8311 or email info@nyos.co.uk.
Deadline for applications: 14 June 2007
Press Assistants
The Edinburgh Fringe employs three press assistants, who share the following roles on a shift basis: Media Monitoring, Press Reception and Press Tickets. In all roles, you’ll need the confidence and humour (and at times, patience and diplomacy) to deal with the hundreds of performers and media types you’ll encounter every day of the festival. For a full job description, log on to edfringe.com. To apply, send a cover letter and CV to: Duncan Fraser, Press & Marketing Officer, Edinburgh Festival Fringe, 180 High Street, Edinburgh EH1 1QS - or email duncan@edfringe.com.
Closing date for applications: Friday 1st June 2007
Interviews will be held in Edinburgh on the 14th and 15th of June
Festival Staff
Edinburgh International Festival has a number of job opportunities, both full time and temporary during Festival time. Log on to EIF jobs to find out more.
To keep up-to-date with current job opportunities in the arts visit job vacancies at www.gga4arts.co.uk

Training Events/Opportunities 

Have you been to any good training events recently? Did you find the course useful? C21 News readers would love to hear your views. Read on to find out what attenders at the recent AMA/ADUK Dazzled by Data? workshops in Glasgow/Edinburgh had to say:  

"... probably one of the most valuable courses I have ever been to, so much useful information!" 
"It was a good course, very useful. It was really quite interesting to learn about the data analysis and the work that goes into it. It was definitely of benefit!" 
"... a good framework for taking steps towards making better use of the wealth of information that we have a all stored up in our box office systems. These seminars are also invaluable for finding out what other resources are out there already, so we're not all re-inventing the wheel." 
"... there were some real nuggets of good sense to put everything into perspective" 

Log on to the AMA website to find out more about other courses in this workshop series, together with other forthcoming AMA training events. 

Customer Service Resources 
The Institute of Customer Service (ICS) provides some useful research, fact sheets, articles and case study resources on a wide range of customer service related topics. Visit the Information Centre on the ICS website to find out more.
Win Worldwide - International Business Development
The value of international tourism is expected to grow by 7 per cent from £0.97 billion in 2005 to £1.04 billion in 2008, representing a significant opportunities to develop and grow your business. If you want to attract customers from abroad, read the Scottish Enterprise Win Worldwide guide. What makes a world-class visitor attraction? Log on to read some top tips.


Coaching Tip
Research conducted in the US and recognised by Glasgow's Centre for Confidence shows that if gratitudes are recognised daily, usually at bedtime, it has a positive effect in increasing confidence. So before you go to bed tonight, and for the next 28 days (at least), think of 3 great things you are grateful for from your day. Think of what's good, not what's missing. Small things count.  Share your gratitudes with others, slow down, hold open a door for a stranger, say thank you to your bus driver or taxi driver.
"Feeling gratitude and not expressing it is like wrapping a present and not giving it" William Arthur Ward

Industry News 
National Customer Service Week
Preparations are underway for National Customer Service Week (NCSW) which takes place from 1-7 October 2007. NCSW provides an opportunity to raise organisational awareness of the crucial role customer service plays in reputation and business success, whilst at the same time recognising and rewarding the hard work of all those working in the customer facing front line. To find out more visit http://www.nationalcustomerserviceweek.com/
Here are some suggestions to up the ante on customer service:
  • Job swap
  • Invite senior management to listen to and/or take calls
  • Run a series of forums - e.g. 10 tips for handling a complaint, five questions to ask your customer or how to keep cool with an angry customer
  • 'Mystery shopper' exercises
  • Display service improvement initiatives for staff and customers to view
  • Communicate without email for a day - walk and talk
  • Staff/customer nominations for those they feel are Customer Service Champions
  • Rewards for those that 'go the extra mile'
  • Create a customer service quiz/puzzle
  • Request ideas for an apt acronym, e.g. GUEST (Greet; Use customers name; Eye contact; Smile; Think) or LEAP (Listen; Empathise; Ask; Produce results)
Following the recent elections in Scotland, the proposed structure and membership of the new government's Cabinet has been announced subject to confirmation by Parliament. Linda Fabiani MSP has been appointed Minister for Europe, External Affairs and Culture, embracing Europe, external affairs, culture and the arts, architecture, built heritage, Historic Scotland and lottery funding, major events strategy, Gaelic.

City drama picks up 20 nominations

Glasgow has cemented its reputation for producing cutting-edge theatre. The city has scooped 20 nominations in the Critic Awards for Theatre, known as CATS.  Heading the list with six nominations, including best production, is hard-hitting NTS drama Black Watch. The production is up against Spend A Penny, staged in the toilets of the Arches nightclub. The Citizens picked up four nominations, including best actor for Meg Fraser in Tom Fool, while the Tramway is up for best production for Aalst . The Tron theatre has picked up a best actor nomination for Jill Riddiford as Susan in A Bed Among the Lentils. Awards Convenor Robert Dawson Scott said: “ Scotland ’s major theatrical organisations are producing consistently good work.” The awards will be presented at a public bash at the Pitlochry Festival Theatre on June 10.  

Talking Tourism
Kelvingrove and Edinburgh Castle top Scottish visitor attractions
Last year over 45 million people visited Scottish attractions, with Kelvingrove Art Gallery & Museum and Edinburgh Castle attracting the biggest crowds, according to VisitScotland’s Scottish Visitor Attraction Monitor. The top free attraction was Kelvingrove Art Gallery and Museum with 1.88 million visitors, followed by the National Gallery of Scotland Complex and the National Museum of Scotland. Top of the list of paid attractions again for 2006 was Edinburgh Castle, which has topped the list since 1991 when the report was first compiled. Across the whole of Scotland there was a rise in the number of visitors to attractions to 45.3 million visitors - a rise of 6 per cent, compared with 2005. The re-opening of Kelvingrove Art Gallery & Museum has had a major impact on visitor numbers in 2006, boosting the overall increase in visits to Scottish attractions by 4.5 per cent. Glasgow’s Museum of Transport also experienced an increase of 34.6% in visitors as a knock-on effect from the summer opening of Kelvingrove.
Edinburgh and Glasgow tourism campaign tops awards
A campaign promoting Edinburgh and Glasgow as ideal city break destinations for European visitors, has been recognised by the Marketing Excellence Awards Scotland 2007. National tourism organisation, VisitScotland devised the campaign, which achieved £11 million additional tourism expenditure for Edinburgh and Glasgow. It was named the best international campaign at the awards on Friday 27 April. With city breaks growing in popularity across Europe and increased numbers of low-cost direct flights to Scotland from the continent, VisitScotland used detailed consumer insights to devise a targeted marketing campaign. The campaign promoted Glasgow and Edinburgh side by side. Direct marketing, advertising and public relations all formed part of the campaign, which targeted potential visitors from France, Germany, Sweden and the Netherlands. Web sites were also developed in the native languages of these markets. The campaign has continued successfully into 2007. VisitScotland achieved a return on investment of £15 for every £1 it spent on the campaign, bringing £11 million in additional tourism spend to Edinburgh and Glasgow. The websites attracted 750,000 web visits, exceeding the 450,000 target. Research also showed that 90 per cent of people who responded to the campaign are now planning to come to Scotland. A major public relations campaign brought 120 European journalists on individually tailored press trips to Edinburgh and Glasgow, resulting in media coverage which reached 38 million consumers.  The campaign also generated 64,000 new names for VisitScotland’s marketing database, giving the organisation the chance to target these consumers with future marketing information about Scotland’s Cities.
Don't hide your light under a bushel!
The closing date for entries to the 2007 Scottish Thistle Awards is fast approaching...
If you feel that you can answer 'yes' to any of the following questions, and that your business or people are setting the standards for the next generation of tourism businesses, then download a form and send this off by 7th June. 
  • Have you developed an innovative idea into best practice that has made a difference?
  • Have you delivered marketing or promotions activity, or a PR campaign, demonstrating excellence within your business or an event?
  • Have you exceeded customers expectations?
  • Have you delivered an event or festival that has raised the bar of quality?
  • Sustainability – can you demonstrate excellence and leadership in sustainable tourism?
  • Do you actively encourage visitors to come to Scotland in a fresh and exciting way?
  • And have you developed the skills of those that work within your business, demonstrating that your business puts people first?

    The finalists will be announced in September with the overall winners announced at the Awards Ceremony and dinner on 26 October 2007 at the Edinburgh International Conference Centre.


West End knowledge...
Some taxi drivers in London have been given unsold tickets to West End shows so they can talk about them to passengers. It is reported one said Shakespeare 'was a waste of time'; one that he loved the opera Romeo & Juliet; another that he'd seen a play about a transvestite in Nazi Germany: 'I didn't fancy it much before I went in, but it was fantastic'. And apparently they do actually pass on their theatre tips to punters too!

Latest ticket offers available to ArtsPass card holders...
What's on: The Boy's Own Story
Where: Tron Theatre
When: Wed 30 & Thur 31 May @ 8.00pm
ArtsPass Offer: 2 for 1 tickets
                        Tickets normally £10(£6)
The greatest goalie that never was attempts his comeback. A funny and poignant one-man show which uses the goalkeeper as a metaphor for loneliness. Written by Peter Flannery, directed by Gregory Thompson and starring Jem Wall, featuring the voices of Alistair McGowan. Find out more...
Quote ArtsPass Offer when booking by phone on 0141 552 4267. 


What's on: The Cholmondeley & The Featherstonehaughs present
Where: macrobert, Stirling
When: Tue 5 June 2007 @ 8.00pm
ArtsPass Offer: 2 for 1 tickets
Tickets normally £10(£6)
“Yippeeee!!!  is a celebration of the present tense of dance …. I loved every single minute of it.” Daily Express
London based dance company the all female Cholmondleys (pronounced Chumleys) and the all male Featherstonehaughs (pronounced Fanshaws) present YIPPEEE!!! – a visually pleasing, funny celebration of modern dance. With comical and dramatic costume and live musical accompaniment by Yum Yum Band, this is a wonderfully eccentric introduction to the world of contemporary dance. Find out more...
Quote Dance in the City when booking by phone on 01786 466 666 or in person at macrobert, University of Stirling, FK9 4LA.
What's on: The Unexpected Guest
Where: Theatre Royal, Glasgow
When: Wed 6 & Thur 7 June
2007 @ 7.30pm 
ArtsPass Offer: 2 for 1 tickets on top 2 price bands
(tickets normally £20 & £17 each)
Following the huge success of The Hollow, The Agatha Christie Theatre Company presents its second UK tour. The Unexpected Guest is filled with all the suspense, intrigue and surprise twists that make Christie one of the world's best-loved authors. The cast is led by TV veteran Jack Ellis (Bad Girls and Prime Suspect). Joining him are Tracey Childs (Born and Bred, Howards Way), Frazer Hines (Emmerdale), Mark Wynter, Virginia Stride and Dean Gaffney (Eastenders). Find out more...
Quote ArtsPass 2 for 1 Offer when booking by phone on 0870 060 6647 or in person at the King's or Theatre Royal Box Office counters. Tickets subject to availability.
What's on: Office Suite
Where: Theatre Royal, Glasgow
When: Tue 12, Wed 13 & Thur 14 June
2007 @ 7.30pm 
ArtsPass Offer: 2 for 1 tickets on top 2 price bands
(tickets normally £21 & £18 each)
Patricia Routledge stars in Alan Bennett's wonderfully witty and poignant Office Suite - a double bill of two one-act comedies, A Visit From Miss Prothero and Green Forms which paint a wickedly funny picture of office life from the pre-internet era that many of us remember. In true Bennett style, the plays are both funny and touching as they chronicle the lives of ordinary people left in the wake of progress. Office Suite also stars Janet Dale and Edward Petherbridge. Find out more...
Quote ArtsPass 2 for 1 Offer when booking by phone on 0870 060 6647 or in person at the King's or Theatre Royal Box Office counters. Tickets subject to availability.
What's on: High on Comyn's Field
Where: Cumbernauld Theatre
When: Sat 23 June 2007 @ 7.45pm
ArtsPass Offer: 2 for 1 tickets (max 4 tickets per ArtsPass cardholder)
Tickets normally: £8(£5)
The Andy Park Jazz Orchestra presents High on Comyn's Field, an extraordinary concert of modern jazz, with songforms old and new, narration and digital film, composed and conducted by Andy Park. This world premiere performance has been commissioned by Cumbernauld Theatre to celebrate the 50th anniversary of the new town, and includes re-workings of music from a 60s documentary about the town together with incidental music written for plays performed in the original Cottage Theatre. Find out more... 
Quote ArtsPass 2 for 1 when booking by phone on 01236 732887. 
Don't miss out on the latest ticket offers featured in C21 News and available exclusively to ArtsPass cardholders. No one working in front of house, box office or marketing should be without one! If you don't have a card yet, ask your supervisor how you can sign up or contact Kirsty at GGA. Remember ArtsPass ticket offers are sometimes limited - so don't be last, act fast!

And finally...
Meet the ultimate Scots lounge singer
A Scots singer is embarking on a nationwide tour with a difference. Indiana Gregg will travel around the UK performing not in popular music venues but in people’s homes. The rising star whose blend of folky pop and soul has helped her reach No14 in the YouTube charts, kicked off her tour in her Lenzie home on Monday. More than 20,000 people have now entered an online competition to host the 35 year old and winners are being announced on various websites including YouTube and MySpace. The “home tour” is being filmed and broadcast on Bebo. 

Don't forget, C21 News is for you, about you and written by you!
We want to hear what you've got to say about what's going on with you and your colleagues at your venue or organisation. Have you taken advantage of your ArtsPass yet - what did you think of what you saw? What training have you attended recently and how useful did you find it?  We'd welcome your reviews, comments and recommendations to feature in the next edition of C21 News.
Please send your contributions to Kirsty at GGA.
Until next time - best wishes
Kirsty McKenzie
Finance & Administration Manager

Glasgow Grows Audiences (GGA)
Suite 1/1
6 Dixon Street
Glasgow G1 4AX

T. 0141 248 6864
F. 0141 248 4090
E. info